To provide you with our service and information (both via the Mobile App and the Website) we collect, retain and use your personal information for the purpose of credit, administration, improving our website and Service, statistical analysis and/or marketing (or as the case may be).

Generally, this personal information may include (but is not limited to) your name, address, date of birth, telephone number, email address, details of the Service you have enquired about, bank account or credit/debit card details for payment of Fees (as the case may be). Collection of your personal information may be required by law for the purpose of reporting to government agencies and for our purpose of operating the website, or providing the Service and Information.

Generally, we collect your personal information directly from you unless it is impracticable or unreasonable to do so. From time to time, we may collect personal information about you from third parties (for example, from your representative or from publicly available sources).

If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.

When collecting your personal information, we will take reasonable steps to provide you with certain information as required under the Privacy Act, including the purpose of collection, who we may disclose your personal information to, any law that requires or authorises us to collect the information and the main consequences if we do not collect all of the personal information we require. If we collect your personal information from another source, we will take reasonable steps to ensure you are aware of the fact and the circumstances of that collection.

Generally, if we are unable to collect the personal information we require or the information you provide us is incomplete, we may not be able to provide you with access and use to the website.

When you visit our website we may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit. This includes things like the IP address and domain name used by your device to connect to the internet, your operating system and any search engine used to access our website, information around what time and date you visited our website and the pages your visited.

We use cookies to retain your name and areas of interest if you provide us with this information.

These are first-party, persistent cookies.

This information will be used to customise our website for your use and to anonymously analyse how this website is being used. Except for the reasons set out in this Privacy Policy we will not disclose any such information except in aggregate form.

Our websites may from time to time contain links to third party websites. We are not responsible for the privacy, security or handing of your personal information should you choose to visit a third party website.

We will always use and disclose your personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy law.

We will only use or disclose personal information that you have provided to us, or which we have obtained about you if you have authorised us to do so.

We will also disclosure personal information where:

a) We have given you notification of the intended disclosure and you have not objected to that use or disclosure;

b) If we believe disclosure is reasonably necessary to assist a law enforcement agency;

c) If we are authorised, required or permitted by law to disclose the information.

We may use or disclosure personal information that you have provided us or which we have obtained about you to:

a) Operate, develop and analyse the services we provide;

b) For debt recovery purposes;

c) To comply with any of our legal obligations required by law.

We will only disclose your personal information to third parties who have agreed to treat your personal information in a manner consistent with this Privacy Policy.

Your email address will only be used for the purpose for which you provide it, and will not be added to a mailing list except at your request. We will not disclose your email address without your consent.

We will ensure that the Personal information we hold is protected (against loss, unauthorised access, unauthorised use, unauthorised modification, unauthorised disclosure, and other misuse) by such security safeguards as it is reasonable in the circumstances for us to take. This extends to Personal information held or processed on our behalf (such as in a cloud environment). For example where we use a third party service provide to host the personal information we collection from you, our agreement with that third-party service provider protects the personal information that we collect from any unauthorised use. A business that supports our services and products may be located outside of New Zealand. This may mean that your personal information is held and processed outside of New Zealand.

The Privacy Act gives you the right to access information held about you by us. You may do this by do so by sending through a request to the Privacy Office (information below) if you believe any information is inaccurate, incomplete, out of date, irrelevant or misleading.

Generally, we will provide you with access, except where the Privacy Act permits us to deny access.

We will respond to your request within 20 working days of the day on which the request is received.

Item descriptionYou may lodge a complaint with us if you believe we have handled your personal information other

than in accordance with the Privacy Act. You may do this by do so by sending through a request to the Privacy Office (information below). We will respond to your request within 20 working days of the day on which the request is received.

You have the right to make a complaint to the New Zealand Privacy Commissioner. This can be done through the Privacy Commissioner online complaint form here: https://privacy.org.nz/your-rights/making-a-complaint/complaint-form/

If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact our Privacy Officer by telephone on 021 647678 or by email at support@sought.co.nz.

More information is available from the Office of the Privacy Commissioner at www.privacy.org.nz